Retail, Mass Consumption, and Durable Goods Business Unit
Our Indicators, Our Competitive Advantage
At DINET, we drive efficiency and operational excellence through strategic indicators that measure the performance of each business unit.
Every data point reflects our commitment to punctuality, accuracy, and reliability, ensuring that every operation creates value for our clients and makes a difference in the market.
Because what we measure, we improve. And what we improve, makes us leaders.
OTIF
Measures the percentage of orders delivered on time and in full.
FILL RATE
Measures the warehouse’s ability to meet customer demand.
ERI
Measures the accuracy between the physical inventory and the system-recorded inventory.
ERU
Measures the system’s accuracy in the actual location of products.
Mining, Construction, and Industry Business Unit
Indicators That Build Great Results
At DINET, we drive the productivity and operational strength of our Mining, Construction, and Industry clients through strategic indicators that ensure control and efficiency at every stage of the logistics chain.
Each metric reflects our commitment to safety, precision, and reliability, ensuring robust operations that create value and strengthen the competitiveness of those who trust us.
Where others see challenges, we measure achievements. And every achievement moves us forward.
ERI
Measures the accuracy of the WMS against the physical inventory.
ERU
Measures the system’s accuracy in product location.
OTIF
Measures compliance with deliveries in terms of time and quantity.
FILL RATE
Measures the fulfillment of the quantity requested in the order.
eCommerce Business Unit
In DINET’s eCommerce business unit, every indicator drives our leadership.
We measure with precision to improve every process, ensuring timely, accurate, and reliable deliveries that create value for our customers.
Because what we measure, we improve. And what we improve makes us leaders in eCommerce.
OT
Percentage of orders whose first visit was made within the agreed lead time, out of the total dispatched.
OTIF
Percentage of orders that met the lead time on the first visit and were successfully delivered, out of the total dispatched.
NPS
Percentage representing the difference between promoters and detractors of the question “Would you recommend Dinet Ecommerce?” out of the total surveys answered.
CSAT
Percentage of responses to the question “How would you rate the experience with the delivery staff?” out of the total surveys answered.
